Wow. The problem is that this guy wants the Verizon people to recognize where their calculation is wrong, and he keeps setting them up to “get it” but they just don’t… time after time after time. It’s really hilarious, just as much as it is painful. I know this sort of situation all too well, but it’s actually useful to me to hear this process, because I can see several instances where this could have ended. Oh, the pain…
The best exchange:
“Do you recognize that one dollar is different than one cent?”
“Definitely”
“Do you recognize that half a dollar is different than half a cent?”
“Definitely”
“Do you therefore recognize that .002 dollars is different than .002 cents?”
“No.”
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