Lexmark printer yellow dots: Brahm posts his final entry
2009/02/24/2124Here on RTFA, we’ve been following the “printer yellow dots” story for some time… and it seems like other people have been, as well. I was tipped off to a really great project that has been trying for MONTHS to get Lexmark to confirm their yellow dots, and the punchline is that they DID confirm it, they’re not stopping the yellow dots program, and they’ll give you a refund if you complain enough.
Brahm’s blog has turned out a lot of new findings, and it’s a wealth of information. Great work! …and definitely check it out. I’ve linked to the final post in the series, but I recommend reading through all of them.
RTFA: http://brahmsyellowdots.blogspot.com/2009/02/end-o…
I am happy, however, that I jumped through all of these hoops and produced some consumer-centred documentation on how to pursue manufacturers (or at very least, Lexmark) if you are dissatisfied with the forensic dot technology.
It’s my hope that people can find these pages useful, and that during my five-month consumer rights crusade I contributed something useful to this particular issue.
Here’s a short summary of my most useful learnings:
1. ALL Lexmark colour laser printers have this tracking dot technology. It’s probably accurate to say that any modern colour laser printer you buy will have it as well.
2. You CANNOT disable this technology, at least not by any practical means. It’s deeply embedded in the hardware of the printer, don’t bother trying!
3. Entry-level tech support does NOT know that this technology exists. Don’t even try to get help from them, though you may end up with free photoconductor.
4. Lexmark Canada and Lexmark International (based in the USA) both have Privacy Offices:
USA:
privacy@lexmark.com
Privacy Mailbox
740 West New Circle Road
Lexington, Kentucky 40550
U.S.ACanada:
canadaprivacy@lexmark.com
Attention: Privacy Officer Inc.
50 Leek Crescent
Richmond Hill, ON
L4B 4J3
5. 1-800-663-7662 is a verified and often-not-published phone number for Canadian Support, according to Google it is a link to their Service Dispatch team.
6. Suzanne Deland in the Canadian office may be able to help you, if you call 1-905-763-5544. This number doesn’t show up on Google or Yahoo.
7. If you are persistant, a refund of your printer is definitely possible. You just have to keep poking around until you get in touch with the right people – while I had terrible luck contacting Lexmark by phone, I had excellent luck contacting them by snail mail.So, that’s it! Good luck with your own consumer battles, and thanks for reading! If you leave me a comment, I can and will respond to it, but I expect this to be my last post on this issue.
